Recharging Failed Transactions
A recurring transaction may fail for a variety of reasons, including a lack of funds in the payer's account or their payment card being expired. Once the reason for the failed transaction has been corrected by the payer, you are able to re-process the transaction from within the Acceptiva Client Manager. Once the transaction has been reprocessed, the recurring transaction schedule will pick up where it left off, and the transaction will be back on track to end with its original recurring end criteria.
To Reprocess a Failed Recurring Transaction:
- Locate the failed recurring transaction you wish to reprocess. The easiest way to do this is to hover over "Quicklinks" next to your profile name in the menu header and select "View Failed and Reprocess." This will show you a list of all transactions that have failed in the last 30 days.
- Click the details icon for the transaction you wish to reprocess.
- A modal will open with the details for the transaction. At the top of the modal will be a series of buttons, one of which is 'Reprocess." Click this.
- Note that if you do not see this button, then you do not have the correct permissions settings to edit transactions. Contact your Account Owner to update your permissions settings.
- A popup window will ask you to confirm that you wish to reprocess the transaction, and will confirm what payment information will be used for the transaction.
- Note that when the payer updates their transaction information, the record in the 'Failed and Reprocess' list will display the original payment information. You must click 'Reprocess' to confirm what the new payment information is displayed in this confirmation window.
- Click "Yes" to reprocess the payment. If the transaction was successfully reprocessed, you will see a notification popup telling you it was successfully reprocessed.
*Note: if a transaction fails or is declined when the payer initially attempts to authorize the transaction, it will not be reported in the failed transactions list.