Editing User Profiles

If you have the 'Manage Users' permission, you are able to edit other Users' profiles.  This can be useful if you need to reset their password, update their email address, phone number, username, etc. If a user is having trouble logging in, the first place you should check to discover issues is their profile to ensure they are entering the correct email or username to log in. 

To Edit User Profiles:

• Ensure you have the "Manage Users" permission.  If not, contact your Account Owner to assign you this permission.
• From the main menu, navigate to Organization > Account Management > Users.
• Click the edit icon for the user you wish to edit to access their profile.
• Make changes to their profile information in the profile fields at the top of the page.
• Click "Save" to apply your changes.